How We Work
Customized, holistic solutions
We craft customized, holistic solutions across your human service systems.
The Problem: Your community’s ER is unable to meet the demand of adults and youth who are unhoused and have mental health and/or substance use needs. You need to find a better way to respond to their needs.
How we can help
We assess the problem using both qualitative and quantitative data collection, bringing together the voices and experiences of people who are directly impacted while considering the whole of your service systems. Using the data, we create a package of evidence that describes the current state. We map and show relationships and experiences as people move through the system and demonstrate areas for building relationships, aligning resources, and – where needed – adding targeted resources to address gaps. We work with you to develop tailored solutions that bring supports to people.
Crafting actionable plans
We support the outcome we all want most: the health and wellbeing of your community.
Using data-driven quantitative and qualitative research
We identify best practices.
Doing more with what you have
We support a more efficient system.
Quality-rich, improved outcomes
We focus on quality and improving outcomes for everyone.
The Problem: You need help collecting and managing your state’s health care data. You’re unsure of the best way to securely collect it, ensure its credibility, and make it easily understood.
How we can help
With over 20 years of experience, our teams work together to build and maintain secure and highly configurable data solutions. From developing award-winning health care transparency websites to ad hoc custom data requests, we help consumers use data to make value-based decisions. We disaggregate data because they often reveal inequalities among people and systems, and we believe in reporting on those inequalities.
Improving the quality of health information
We focus on research, policy, and practice.
Ensuring transparent, open solutions
We believe in building trust.
Improving outcomes for everyone
We disaggregate our research data using an equity lens.
Prioritized community needs
We work with you to prioritize the needs of your community.
The Problem: You seek support with waiver design, implementation, and quality monitoring for your home- and community-based services (HCBS).
How we can help
We work closely with states to identify and apply federal requirements in HCBS design and implementation. Using a demonstrated, community-engaged approach, our team advises and supports identifying and adopting consistent and fair support needs assessments, establishing supports budgets, and developing innovative packages of service definitions. Our focus on the people you serve is intentional because we know that person-centered recommendations lead to better outcomes.
Identifying and applying federal requirements
We provide HCBS design and implementation solutions.
Being person-centered:
We work to ensure people who access services are at the center of planning and service design.
Researching best practices for your community
We incorporate listening sessions, surveys, and focus groups.
Our values guide our work
As a mission-based nonprofit organization, we take our values seriously. We believe in promoting equity, including people with lived experience in decision-making, and communicating inclusively. It is our commitment to our values which sets us apart.